Shipping policy
We currently ship throughout the United States and to select international destinations. International shipping availability may vary depending on the destination country.
All orders are carefully inspected, securely packaged, and quality-checked before shipment to ensure you receive your order in excellent condition.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During sales, holidays, or new product launches, processing times may be slightly longer.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Domestic Shipping (United States)
Estimated delivery time:
- 3–7 business days
Delivery times may vary depending on your location and the shipping carrier.
International Shipping
We ship to select countries worldwide.
Estimated delivery time:
- 7–21 business days
International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in your purchase price or shipping cost.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s delivery status.
Lost, Delayed, or Stolen Packages
Ki Luxe Hair Vault is not responsible for shipping delays caused by carriers, weather, customs, or other events beyond our control.
If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us and we’ll do our best to help.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
Ki Luxe Hair Vault is not responsible for packages shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has entered processing.
Questions?
If you have any questions about your order or shipping, please contact us at:
Email:Â support@kiluxehairvault.com