Refund policy
Return & Refund Policy
At Ki Luxe Hair Vault, customer satisfaction is our priority. Due to the hygienic nature of our products, please review our return policy before placing your order.
Return Eligibility
We accept claims for damaged or incorrect items within 48 hours of confirmed delivery. Eligible items must meet all of the following conditions:
- Unworn, unused, and unaltered
- Lace has not been cut
- Hair has not been combed, brushed, washed, dyed, bleached, curled, straightened, or chemically treated
- Free of makeup, odors, styling products, pet hair, or any signs of wear
- Returned in the original packaging with all tags, accessories, and protective items intact
All returned items are thoroughly inspected before a refund is approved.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns or exchanges on:
- Wigs with the lace cut or altered
- Wigs that have been installed, worn, or tried on without a wig cap
- Hair that has been washed, dyed, bleached, cut, customized, or chemically processed
- Clearance or Final Sale items
- Custom-made or special-order products
- Gift cards
Damaged or Incorrect Orders
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
Email:support@kiluxehairvault.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your claim and provide a replacement or exchange if approved.
How to Start a Return
Email us at support@kiluxehairvault.com
within 7 days of delivery.
Include:
- Order number
- Reason for your return
- Photos of the product (if requested)
If your return is approved, we’ll provide a Return Authorization and return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.
We recommend using a trackable shipping service, as Ki Luxe Hair Vault is not responsible for lost or missing return packages.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–7 business days. Depending on your financial institution, it may take additional time for the refund to appear.
Original shipping charges are non-refundable.